Terms of Service

The Grazer Co. Catering Policy

Thank you for choosing The Grazer Co. to be a part of your event! Please review our catering policy carefully to ensure a seamless experience for both parties.

Booking & Deposit

To confirm your catering event, a non-refundable 50% deposit is required at the time of booking if it is more than 30 days before your event. The remaining balance is due no later than 14 days prior to the event date. All orders less than 30 days will require a full payment to confirm your order. Delivery & Setup

The Grazer Co. operates as a delivery-only service, unless a full grazing table setup or another arrangement has been pre-approved by the owner.

• For grazing tables, setup time and access must be arranged in advance.

• Any items provided by The Grazer Co. (e.g. boards, stands, props, risers) must be returned by the client in clean condition within 48 hours of the event, unless otherwise agreed upon in writing.

Rental Policy & Damages

All rental or display items must be returned clean, undamaged, and in original condition. Fees will apply for:

• Items not cleaned

• Missing or damaged items

• Late returns (after 48 hours without prior approval)

A valid credit card is required on file at the time of booking to cover any incidental charges related to rental damages, replacement costs, or non-compliance with this policy. By booking with The Grazer Co., the client authorizes any such charges to be applied to the card on file.

Cancellation Policy

We understand that plans can change. Please note our cancellation terms below:

• More than 14 days before event: Deposit is non-refundable, but any additional payment will be refunded.

• 7–14 days before event: 75% of the total cost will be charged.

• Less than 7 days before event: Full payment is required; no refunds will be issued.

Rescheduling may be allowed based on availability and at our discretion. Deposits are transferable for rescheduled events with a minimum of 7 days’ notice.

Weather & Outdoor Event Disclaimer

We are happy to cater outdoor events, but please keep in mind the following during summer months:

• Heat Warning: Due to Alabama’s high temperatures and humidity, we do not recommend grazing boards or perishable displays being left outdoors for extended periods.

• Food Safety: Once food is delivered or set up, The Grazer Co. is not responsible for any spoilage, contamination, or issues caused by prolonged exposure to heat, direct sunlight, insects, or weather conditions.

• Client Responsibility: Clients must provide adequate shade, shelter, or refrigeration. We strongly encourage a backup indoor location for outdoor events exceeding 30 minutes.

• Inclement Weather: If weather may compromise food safety or presentation and no suitable indoor backup is available, The Grazer Co. reserves the right to alter or cancel the setup to protect the integrity of the product. No refunds will be issued in such cases.

Liability & Damages The Grazer Co. is not liable for any damages or injuries resulting from the consumption of food after the designated service window or after it has been moved or altered by the client or guests.

All rental or display items must be returned clean and undamaged within the agreed timeframe. Fees may apply for any items that are lost, broken, or not properly cleaned.

By confirming your booking with The Grazer Co., you acknowledge and agree to all terms listed in this policy.